Terms and Conditions

Effective November 9, 2026 · Version WEB-2026-11-09.1 · Prospective application

These Terms and Conditions form an agreement between you and Attar Services Inc., operating as A to Z Courier® ("A to Z Courier," "Company," "we," "us," or "our"). Our business address is 30 Via Renzo Drive, Suite 200, Richmond Hill, Ontario L4S 0B8, Canada. You may contact us at info@atozcourier.com, 647-977-1555, or 1-844-977-1555.

1. Acceptance and scope

By accessing or using atozcourier.com or contacting us through the website, you agree to these Terms. If you do not agree, do not use the website. If you use the website or request services for a business or other organization, you represent that you are authorized to act for that organization.

These Terms apply to the public website and related website communications. Courier orders, accounts, app use, client-platform use, drivers, dispatchers, administrators, and other authorized users may also be governed by separate app terms, account terms, rate confirmations, service agreements, employment or contractor agreements, and order-specific instructions. A separately accepted or signed agreement controls to the extent of a direct conflict concerning the service it covers.

2. Website purpose and no automatic order acceptance

The public website provides information about A to Z Courier and allows users to send enquiries. Chat may provide a price estimate. Orders and final prices are handled in the A to Z Courier app or client platform. The website itself does not automatically create or confirm a courier order. A message, chat estimate, form submission, or website inquiry is not an accepted order or a guarantee of availability, price, pickup time, or delivery time. An order is accepted only when confirmed through the app, client platform, dispatch, an authorized Company representative, or another approved channel.

3. Eligibility and authority

You must be at least 18 years old and legally capable of entering into a contract to create an account, submit an order, or accept services. A person acting for a corporation, partnership, clinic, laboratory, law firm, organization, or other entity confirms that they have authority to bind that entity.

4. Permitted website use

We grant you a limited, revocable, non-exclusive, non-transferable right to use the website for lawful personal or business purposes related to our courier services. You must not misuse the website, attempt unauthorized access, interfere with security or operation, introduce harmful code, scrape or extract data by automated means, impersonate another person, submit false information, infringe intellectual-property rights, or use the website for unlawful, fraudulent, abusive, or competitive intelligence purposes.

5. Website submissions and communications

Information submitted through a website form must be accurate, current, lawful, and relevant to the request. You must not submit malicious code, another person's confidential or personal information without authority, or false or misleading content. Website messages may be answered by email, telephone, or another contact method you provide. Account credentials and app or client-platform security are governed by the separate App Terms and Conditions.

6. Website information and availability

We try to keep website information accurate and current, but service descriptions, service areas, hours, rates, features, routes, availability, cutoff times, and other information may change. The website may be unavailable because of maintenance, technical problems, security concerns, or events outside our reasonable control. Website content is general information and is not legal, medical, financial, or professional advice.

7. Quotes, prices and payment

Website and chat quotations are estimates unless expressly confirmed through an authorized channel. Accepted order or account terms govern the actual price, tax, payment and any permitted adjustment. A driver choosing a different route does not itself change a confirmed price. A material service or shipment change must be addressed under the applicable accepted terms. This Website clause creates no additional surcharge, cancellation fee or payment authorization.

8. Courier services and delivery estimates

Available services may include Same-Day, Rush or Express, Direct, After-Hours, Next-Day or Overnight, Scheduled, and approved long-distance deliveries. Pickup and delivery times are estimates unless an authorized Company representative expressly agrees in writing to a guaranteed time. Timing may be affected by distance, traffic, weather, road conditions, order volume, recipient availability, building access, vehicle issues, government action, labour disruption, emergencies, or other circumstances.

9. Customer and shipment responsibilities

The sender and customer must provide complete and accurate pickup and delivery addresses, contact names, telephone numbers, access instructions, package count, dimensions, weight, contents, declared value, required timing, and special-handling requirements. Shipments must be lawful, ready at pickup, properly packaged, sealed, cushioned, labelled, and safe for ordinary transportation. The sender confirms that it owns the shipment or has authority to send it and has obtained all required permits, declarations, approvals, and documents.

The customer is responsible for additional costs, delay, failed delivery, loss, or damage caused by inaccurate or incomplete information, unsafe access, inadequate packaging, improper labelling, inherent defect, leakage, undisclosed fragility, or unlawful or prohibited contents.

10. Prohibited and restricted goods

Unless A to Z Courier gives prior written approval and every legal, safety, packaging, documentation, and insurance requirement is satisfied, you must not tender illegal, stolen, fraudulent or counterfeit property; cash, currency, negotiable or bearer instruments; precious metals; jewellery, loose gemstones, fine art, antiques or irreplaceable collectibles; firearms, ammunition, explosives or weapons; controlled substances; dangerous goods, hazardous materials, infectious substances or regulated biological materials; live animals; human remains or body parts; or temperature-sensitive, perishable, fragile, high-value or regulated items requiring controls that were not approved in advance.

We may refuse, inspect, hold, return, or report a shipment where reasonably necessary for safety, security, legal compliance, or verification. Inspection does not transfer responsibility for the shipment contents to us.

11. Pickup, delivery and proof of delivery

We may rely on instructions supplied by the customer or an authorized account user. Delivery may be completed to the named recipient, an authorized representative, reception, mailroom, security desk, loading area, or another location authorized through the order or established course of dealing. Unattended or safe-drop delivery will be used only when authorized or reasonably permitted by the applicable instructions.

Proof of delivery may include a signature, recipient name, timestamp, GPS record, photograph, barcode scan, app record, dispatch note, or other reasonable evidence. This information may be collected and used for delivery verification, customer service, safety, fraud prevention, billing, and claims administration in accordance with our Privacy Policy.

12. Failed delivery, waiting, return and cancellation

Waiting, failed attempts, returns, extra stops, redelivery and cancellation are governed by the policy disclosed and accepted for the relevant order or account. Charges apply only where that policy or another lawful authorization provides for them. The Website does not activate a disabled fee or replace statutory cancellation or refund rights.

13. Important shipment liability limit

For an accepted shipment, the applicable App and Courier Service Terms, accepted account or order arrangement and any controlling service agreement govern cargo liability and declared value, subject to mandatory law. Review those terms before the order is accepted. This Website page does not impose a separate shipment cap or offer cargo insurance. Contact dispatch before tendering an unusually valuable, fragile or regulated shipment.

14. Claims, notice and documentation

Report a suspected loss, damage or service error promptly to info@atozcourier.com with the order number and preserve relevant goods, packaging and evidence. The applicable accepted shipment terms and mandatory law govern notice and claim periods. This Website page creates no shorter deadline and does not extinguish a non-waivable right.

15. Website and service disclaimers

To the maximum extent permitted by law, the website and its content are provided on an "as is" and "as available" basis. We do not guarantee that the website will be uninterrupted, error-free, secure, compatible with every device, or free from harmful components, or that all content will always be complete or current. No oral or website statement creates a warranty or guaranteed service level unless expressly confirmed in writing by an authorized Company representative.

16. Limitation of liability

Only to the extent permitted by law, indirect or consequential economic losses arising solely from Website use are excluded, and aggregate liability for direct economic loss arising solely from Website use is limited to C$100. These Website-only limits do not govern accepted courier orders, cargo loss, payments or driver work. They do not apply to fraud, wilful misconduct, death, personal injury or a liability or remedy that cannot lawfully be limited. Applicable consumer, privacy and other mandatory protections prevail.

17. Indemnity

A business user is responsible, to the extent lawful and proportionate to its fault, for reasonable third-party claims and legally recoverable costs caused by unlawful Website use, fraudulent submissions or infringement. This does not cover the Company's negligence, wilful misconduct or legal breach or impose a consumer or worker indemnity. We will give reasonable notice and an opportunity to participate in the defence. Shipment-specific obligations belong in the applicable accepted service terms.

18. Privacy, cookies and electronic communications

Our collection, use, disclosure, retention, and protection of personal information are governed by our Privacy Policy and applicable law. The website may use essential cookies and, where permitted, analytics or similar technologies. By submitting a form or contacting us electronically, you consent to receive responses and service-related communications electronically. Marketing communications will be sent only as permitted by law, and any available unsubscribe method will be honoured.

19. Third-party services and links

The website may link to or work with third-party services, including maps, communications tools, payment processors, social platforms, app stores, analytics services, or customer systems. We do not control third-party services and are not responsible for their content, availability, security, privacy practices, or terms. Your use of a third-party service is governed by that provider's terms.

20. Intellectual property

The A to Z Courier® name, logos, the slogan “We Respect Your Time. We Value Your Business®” and other protected assets remain subject to the rights of their respective lawful owners or licensors. All valid rights are reserved in every jurisdiction where registered or otherwise protected. These Terms do not change registered ownership or claim that every asset is registered in every country.

Without prior written authorization or a lawful permitted use, do not copy, alter, exploit or use our branding or confusingly similar identifiers, remove ownership notices, impersonate the Company, register misleading domains or social handles, or create misleading app listings or advertisements. Do not falsely claim to be our franchisee, licensee, reseller, representative or partner, or to have our endorsement. Website access grants only the limited right to use this website; it grants no trademark, franchise, agency, distribution or sublicensing right. Lawful descriptive, referential and other protected uses remain permitted.

Trademark registration references

Jurisdiction / Territoire	Mark / Marque	Registration / Enregistrement
Canada	Name / Nom	TMA1345376
Canada	Logo	TMA1345342
Canada	Slogan	TMA1345343
United States / États-Unis	Name / Nom	8098209
United States / États-Unis	Logo	8098207
United Kingdom / Royaume-Uni	Name / Nom	UK00003878261
United Kingdom / Royaume-Uni	Logo	UK00003878380
European Union / Union européenne	Name / Nom	018844442
Australia / Australie	Name / Nom	2338234

The name mark is A TO Z COURIER; the slogan mark is WE RESPECT YOUR TIME WE VALUE YOUR BUSINESS. The entries identify the relevant recorded registrations, each subject to its registered scope and continuing legal status. They do not claim registration of every logo or slogan in every jurisdiction, or transfer registered ownership.

Website software and content remain owned by or licensed to the Company or relevant rights holder. Personal information is handled as described in our Privacy Policy. Submitting content does not itself transfer ownership of that content to the Company. Permissions expressly granted under these Terms or applicable service terms remain subject to their stated scope.

No person may use the A to Z Courier® name, logos, slogan or other branding in a manner that falsely suggests that any website, domain name, social-media account, app, app-store listing, advertisement, product or service is operated, authorized, sponsored or endorsed by the Company. Lawful descriptive, referential and other protected uses remain permitted.

The lawful rights holder reserves all rights and remedies available under applicable law, including requesting that the relevant platform remove infringing content.

21. Suspension, refusal and termination

We may reasonably restrict Website access for misuse, genuine security risks, unlawful conduct or maintenance. Where practicable, we will explain the reason and allow an error to be raised. This does not automatically cancel an accepted shipment, erase a claim or determine employment or contractor rights. App, account and driver restrictions are governed by their applicable terms and mandatory law.

22. Events beyond reasonable control

To the maximum extent permitted by law, we are not liable for delay, failed pickup, failed delivery, website interruption, or other failure caused by weather, traffic, collision, road closure, mechanical failure despite reasonable maintenance, labour disruption, public emergency, government action, power or telecommunications failure, platform outage, cyber incident not caused by our failure to use reasonable safeguards, recipient unavailability, building restrictions, acts of third parties, or other events beyond our reasonable control.

23. Changes to these Terms

This version takes effect on November 9, 2026 and applies prospectively. Material revisions will identify a version and effective date and be presented for notice or acceptance as the law requires. They do not rewrite earlier accepted orders or work agreements, erase accrued claims or make receipt of a link proof of agreement.

24. Governing law and mandatory rights

These Terms are governed by the laws of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-law rules. Subject to any mandatory right to bring a claim elsewhere, the courts located in Ontario have jurisdiction. Nothing in these Terms excludes, restricts, or waives a warranty, remedy, liability, or right that cannot legally be excluded, restricted, or waived under applicable consumer-protection, privacy, electronic-commerce, transportation, or other law.

25. General provisions

Mandatory law prevails. Subject to it, a separately signed agreement controls its subject matter, followed by the applicable expressly accepted order or account arrangement and App and Courier Service Terms. These Website Terms govern public Website use only. The Privacy Policy governs information handling within its lawful scope. A provision found unenforceable is limited or severed only as lawful; a delay in enforcement is not waiver. Lawful complaints, court or tribunal proceedings and non-waivable collective remedies remain available; these Terms impose no compulsory arbitration.

26. Contact

A to Z Courier®
Attar Services Inc., operating as A to Z Courier®
30 Via Renzo Drive, Suite 200, Richmond Hill, Ontario L4S 0B8, Canada
Email: info@atozcourier.com
Telephone: 647-977-1555
Toll-free: 1-844-977-1555