Terms and Conditions

Effective and last updated: September 25, 2026

These Terms and Conditions form an agreement between you and A to Z Courier Inc., an Ontario corporation operating as A to Z Courier® ("A to Z Courier," "Company," "we," "us," or "our"). Our business address is 30 Via Renzo Drive, Suite 200, Richmond Hill, Ontario L4S 0B8, Canada. You may contact us at info@atozcourier.com, 647-977-1555, or 1-844-977-1555.

1. Acceptance and scope

By accessing or using atozcourier.com, requesting a quote, or contacting us through the website, you agree to these Terms. If you do not agree, do not use the website. If you use the website or request services for a business or other organization, you represent that you are authorized to act for that organization.

These Terms apply to the public website and related website communications. Courier orders, accounts, app use, client-platform use, drivers, dispatchers, administrators, and other authorized users may also be governed by separate app terms, account terms, rate confirmations, service agreements, employment or contractor agreements, and order-specific instructions. A separately accepted or signed agreement controls to the extent of a direct conflict concerning the service it covers.

2. Website purpose and no automatic order acceptance

The public website provides information about A to Z Courier and allows users to request information or a quote. The website itself does not automatically create or confirm a courier order. A quote request, message, form submission, or website inquiry is not an accepted order or a guarantee of availability, price, pickup time, or delivery time. An order is accepted only when confirmed through the app, client platform, dispatch, an authorized Company representative, or another approved channel.

3. Eligibility and authority

You must be at least 18 years old and legally capable of entering into a contract to create an account, submit an order, or accept services. A person acting for a corporation, partnership, clinic, laboratory, law firm, organization, or other entity confirms that they have authority to bind that entity.

4. Permitted website use

We grant you a limited, revocable, non-exclusive, non-transferable right to use the website for lawful personal or business purposes related to our courier services. You must not misuse the website, attempt unauthorized access, interfere with security or operation, introduce harmful code, scrape or extract data by automated means, impersonate another person, submit false information, infringe intellectual-property rights, or use the website for unlawful, fraudulent, abusive, or competitive intelligence purposes.

5. Website submissions and communications

Information submitted through a website form must be accurate, current, lawful, and relevant to the request. You must not submit malicious code, another person's confidential or personal information without authority, or false or misleading content. Website messages and quote requests may be answered by email, telephone, or another contact method you provide. Account credentials and app or client-platform security are governed by the separate App Terms and Conditions.

6. Website information and availability

We try to keep website information accurate and current, but service descriptions, service areas, hours, rates, features, routes, availability, cutoff times, and other information may change. The website may be unavailable because of maintenance, technical problems, security concerns, or events outside our reasonable control. Website content is general information and is not legal, medical, financial, or professional advice.

7. Quotes, prices and payment

Quotes are based on the information supplied and may change if the service level, distance, route, package count, dimensions, weight, vehicle requirement, pickup or delivery conditions, waiting time, after-hours timing, tolls, parking, fuel costs, taxes, or other material details change. Unless a quote expressly states otherwise, it is an estimate, is subject to availability, and may expire. Rates, taxes, surcharges, invoice terms, payment authorization, and cancellation charges are governed by the accepted order, account terms, app or client-platform terms, rate confirmation, or separate agreement.

8. Courier services and delivery estimates

Available services may include Same-Day, Rush or Express, Direct, After-Hours, Next-Day or Overnight, Scheduled, and approved long-distance deliveries. Pickup and delivery times are estimates unless an authorized Company representative expressly agrees in writing to a guaranteed time. Timing may be affected by distance, traffic, weather, road conditions, order volume, recipient availability, building access, vehicle issues, government action, labour disruption, emergencies, or other circumstances.

9. Customer and shipment responsibilities

The sender and customer must provide complete and accurate pickup and delivery addresses, contact names, telephone numbers, access instructions, package count, dimensions, weight, contents, declared value, required timing, and special-handling requirements. Shipments must be lawful, ready at pickup, properly packaged, sealed, cushioned, labelled, and safe for ordinary transportation. The sender confirms that it owns the shipment or has authority to send it and has obtained all required permits, declarations, approvals, and documents.

The customer is responsible for additional costs, delay, failed delivery, loss, or damage caused by inaccurate or incomplete information, unsafe access, inadequate packaging, improper labelling, inherent defect, leakage, undisclosed fragility, or unlawful or prohibited contents.

10. Prohibited and restricted goods

Unless A to Z Courier gives prior written approval and every legal, safety, packaging, documentation, and insurance requirement is satisfied, you must not tender illegal, stolen, fraudulent or counterfeit property; cash, currency, negotiable or bearer instruments; precious metals; jewellery, loose gemstones, fine art, antiques or irreplaceable collectibles; firearms, ammunition, explosives or weapons; controlled substances; dangerous goods, hazardous materials, infectious substances or regulated biological materials; live animals; human remains or body parts; or temperature-sensitive, perishable, fragile, high-value or regulated items requiring controls that were not approved in advance.

We may refuse, inspect, hold, return, or report a shipment where reasonably necessary for safety, security, legal compliance, or verification. Inspection does not transfer responsibility for the shipment contents to us.

11. Pickup, delivery and proof of delivery

We may rely on instructions supplied by the customer or an authorized account user. Delivery may be completed to the named recipient, an authorized representative, reception, mailroom, security desk, loading area, or another location authorized through the order or established course of dealing. Unattended or safe-drop delivery will be used only when authorized or reasonably permitted by the applicable instructions.

Proof of delivery may include a signature, recipient name, timestamp, GPS record, photograph, barcode scan, app record, dispatch note, or other reasonable evidence. This information may be collected and used for delivery verification, customer service, safety, fraud prevention, billing, and claims administration in accordance with our Privacy Policy.

12. Failed delivery, waiting, return and cancellation

Additional charges may apply when a shipment is not ready, pickup or access is delayed, order information is incorrect, the recipient is unavailable, an extra stop is requested, a shipment must be returned, or another delivery attempt is required. Cancellation may also be subject to charges after a driver has been assigned, dispatched, arrived, or completed part of the order. The applicable charge will be governed by the accepted order, account pricing, app or client-platform terms, rate confirmation, or dispatch communication.

13. Important shipment liability limit

To the maximum extent permitted by law, unless A to Z Courier approves a higher declared-value limit in writing before pickup and any applicable charge is paid, the Company's maximum liability for direct physical loss of or damage to a shipment is the lesser of: (a) the shipment's actual documented replacement value; (b) C$1.50 per pound of the affected shipment; or (c) C$50 per shipment.

A value written on a package, order, invoice, manifest, or customer document does not by itself increase our liability. Any higher limit must be expressly accepted in writing by an authorized Company representative before pickup and may require an additional charge, supporting documentation, special packaging, or other conditions. Shipments with a declared value above C$1,000 require prior written approval. Declared value is not insurance and does not make A to Z Courier an insurer.

To the maximum extent permitted by law, we are not liable for loss or damage caused by inadequate packaging, incorrect instructions, inherent defect, ordinary deterioration, leakage, concealed damage not reasonably detectable at delivery, prohibited contents, undisclosed fragility, acts or omissions of the sender or recipient, or events outside our reasonable control. Any right or remedy that cannot lawfully be excluded or limited remains unaffected.

14. Claims, notice and documentation

Visible loss or damage must be reported within 24 hours after delivery or the expected delivery time. A complete written claim must be submitted within 10 calendar days and include the order number, description of the issue, proof of value, photographs where applicable, the original packaging, and other reasonably requested documents. The shipment and packaging must be preserved until the investigation is complete. Failure to meet these requirements may result in denial of the claim, except where a longer period or different remedy is required by law.

15. Website and service disclaimers

To the maximum extent permitted by law, the website and its content are provided on an "as is" and "as available" basis. We do not guarantee that the website will be uninterrupted, error-free, secure, compatible with every device, or free from harmful components, or that all content will always be complete or current. No oral or website statement creates a warranty or guaranteed service level unless expressly confirmed in writing by an authorized Company representative.

16. Limitation of liability

To the maximum extent permitted by law, A to Z Courier Inc. and its directors, officers, employees, contractors, drivers, agents, and authorized service providers are not liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profit, lost opportunity, business interruption, loss of data, loss of goodwill, or penalties owed to a third party, even if advised that such loss was possible.

Direct physical shipment loss or damage is governed by Section 13 and any controlling order or account terms. For a claim connected to an accepted order that does not concern direct physical shipment loss or damage, the Company's total aggregate liability will not exceed the delivery charges paid to the Company for the affected order. For a claim arising only from use of the public website and not from an accepted order, the Company's total aggregate liability will not exceed C$100. These limits do not apply where prohibited by law or to liability that cannot lawfully be limited.

17. Indemnity

To the extent permitted by law, a business user, sender, or customer will indemnify and hold harmless A to Z Courier Inc., its directors, officers, employees, contractors, drivers, agents, and authorized service providers from third-party claims, losses, fines, penalties, damages, and reasonable legal expenses arising from that user's unlawful or prohibited shipment contents, inaccurate shipment information, inadequate packaging, website misuse, breach of these Terms, violation of law, or infringement of another person's rights. This obligation does not apply to the extent a claim was caused by the Company's negligence or wilful misconduct and does not limit non-waivable consumer rights.

18. Privacy, cookies and electronic communications

Our collection, use, disclosure, retention, and protection of personal information are governed by our Privacy Policy and applicable law. The website may use essential cookies and, where permitted, analytics or similar technologies. By submitting a form or contacting us electronically, you consent to receive responses and service-related communications electronically. Marketing communications will be sent only as permitted by law, and any available unsubscribe method will be honoured.

19. Third-party services and links

The website may link to or work with third-party services, including maps, communications tools, payment processors, social platforms, app stores, analytics services, or customer systems. We do not control third-party services and are not responsible for their content, availability, security, privacy practices, or terms. Your use of a third-party service is governed by that provider's terms.

20. Intellectual property

The website, software, text, graphics, photographs, videos, designs, databases, service names, slogans, logos, and other content are owned by or licensed to A to Z Courier Inc. and are protected by applicable intellectual-property laws. A to Z Courier® and "We Respect Your Time. We Value Your Business."® are registered trademarks. No right to use our trademarks, branding, content, or software is granted except the limited right to access the website under these Terms. You may not copy, modify, distribute, publish, sell, license, frame, mirror, or commercially exploit website content without prior written permission, except as permitted by law.

21. Suspension, refusal and termination

We may restrict, suspend, or terminate website access, account access, quote processing, or service where reasonably necessary because of a breach of these Terms, suspected fraud, safety or security risk, prohibited goods, non-payment, abusive conduct, legal requirements, or operational risk. We may refuse or cancel an order because of capacity, service area, unsafe conditions, inaccurate information, payment risk, legal requirements, or other reasonable operational grounds. Accrued payment, liability, intellectual-property, claims, privacy, and legal provisions survive termination where their nature requires.

22. Events beyond reasonable control

To the maximum extent permitted by law, we are not liable for delay, failed pickup, failed delivery, website interruption, or other failure caused by weather, traffic, collision, road closure, mechanical failure despite reasonable maintenance, labour disruption, public emergency, government action, power or telecommunications failure, platform outage, cyber incident not caused by our failure to use reasonable safeguards, recipient unavailability, building restrictions, acts of third parties, or other events beyond our reasonable control.

23. Changes to these Terms

We may update these Terms to reflect changes in law, services, technology, security, or business practices. The current version will be posted on this page with its effective date. Changes apply prospectively from the stated effective date and do not retroactively change an already accepted order unless required by law or separately agreed. Continued website use after the effective date constitutes acceptance of the updated website terms.

24. Governing law and mandatory rights

These Terms are governed by the laws of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-law rules. Subject to any mandatory right to bring a claim elsewhere, the courts located in Ontario have jurisdiction. Nothing in these Terms excludes, restricts, or waives a warranty, remedy, liability, or right that cannot legally be excluded, restricted, or waived under applicable consumer-protection, privacy, electronic-commerce, transportation, or other law.

25. General provisions

If any provision is found invalid or unenforceable, it will be limited or severed only to the minimum extent necessary, and the remaining provisions will continue in effect. Our failure to enforce a provision is not a waiver. You may not assign your rights or obligations without our written consent. We may assign these Terms in connection with a reorganization, financing, sale, merger, or transfer of all or part of our business, subject to applicable law.

These Terms, together with our Privacy Policy and any applicable app terms, client-platform terms, account terms, accepted quote, order confirmation, or separate written agreement, form the agreement governing the applicable website use or service. If documents conflict, a separately signed agreement controls first, followed by the accepted order or account terms, the app or client-platform terms, and then these public website terms, unless applicable law requires otherwise.

26. Contact

A to Z Courier Inc. operating as A to Z Courier®
30 Via Renzo Drive, Suite 200
Richmond Hill, Ontario L4S 0B8, Canada
Email: info@atozcourier.com
Telephone: 647-977-1555
Toll-free: 1-844-977-1555